SUMMARY

Cloud-focused Systems Engineer / Business Systems Analyst with 10+ years building and operating production systems across
cloud platforms, data pipelines, and enterprise applications. Proven ability to design scalable, automated solutions that improve
system reliability, reduce operational overhead, and support business-critical workflows. Strong background in Google Cloud,
distributed data systems, and cross-functional system architecture with a focus on automation, observability, and performance
optimization.

EDUCATION

Bachelor of Science - Information Technology
University of Washington ||Dean’s List ||President of Women in Cyber Security

Project Management Professional Certificate (PMP) – In Progress

EXPERIENCE

Business Systems Analyst 3
Redwood Outdoors Aug 2025 – Current, Seattle, Washington
• Designed and operated cloud-based data pipelines (Big Query, Google Cloud Console) consolidating inventory, financial, and shipment
data, improving reporting accuracy and enabling near real-time analytics
• Built scalable backend workflows to support high-volume data ingestion and transformation, reducing manual
reconciliation and improving system reliability
• Led implementation of AI-driven support automation system (Zendesk), redesigning system architecture, workflows,
and knowledge base to improve resolution times and reduce operational load
• Developed integrations across Shopify, SKU Savvy, and internal systems, enabling consistent data flow and reducing
system fragmentation
• Acted as internal SME for cloud systems, data pipelines, and system integrations, troubleshooting performance issues
and improving system stability
• Partnered with engineering and business teams to design scalable, maintainable system solutions aligned with long-term
architecture goals

Promotions Systems Specialist
Snoqualmie Casino and Hotel Jan 2025 – Aug 2025, Snoqualmie, Washington
• Created casino games/promotions that led to the highest coin in days in 2025 by using data analysis to develop and
optimize ideas that incentivized guest’s behavior daily. Tracked and analyzed KPIs which improved customer
engagement and retention.
• Charted, programmed, and coordinated promotions using database systems (Tableau), player tracking systems and
electronic bonusing systems.
• Responsible for online marketing campaigns for events including updating social calendars and creating content for
weekly calendars
• Served as the subject matter expert for all promotions systems, including building, testing, and troubleshooting
promotion execution.
• Performed troubleshooting and issue resolution across systems to maintain uptime
• Managed expense tracking, prize distribution, inventory tracking as well as conducted audits to ensure compliance.
• Led multiple projects simultaneously while prioritizing tasks effectively and ensuring deadlines were met without
negating accuracy.

IT Support Technician

Snoqualmie Casino July 2023 – Jan 2025, Snoqualmie, Washington
• Provided enterprise-level support across network, infrastructure, and endpoint systems, maintaining high availability
• Managed full incident lifecycle including diagnosis, escalation, and resolution, improving response times
• Administered Active Directory environments, managing access control and security policies
• Built a custom asset management system (React, Python, Node.js) to improve system visibility and operational efficiency
• Strengthened system security through monitoring, risk assessment, and endpoint protection initiatives

Database Specialist
Voices of Tomorrow July 2022 - April 2023, Seattle, Washington
• Designed and maintained data pipelines and database systems, ensuring data integrity and performance

• Automated data workflows, reducing manual processes and improving system reliability
• Optimized database schemas and system performance for scalability
• Built integrations between systems to enable efficient data exchange and reporting

OTHER FOUNDATIONAL ROLES | 2016 - 2022
• Software Engineer – NITA-U
• Network Administrator / Lab Attendant – University of Washington
• Teaching Assistant (Systems & Networking) – University of Washington
• Coding Instructor – Computing for All
• Project Manager – UW Student Engagement
• Project Manager – Crown Social Media Agency
• Tutor – Tacoma Community College

 

 

SKILLS & LANGUAGES
• Cloud & Infrastructure: Google Cloud Platform (Big Query, Cloud Functions, Cloud Storage), AWS, Azure, Cloud
architecture, distributed systems, serverless computing
• Programming & Scripting: Python, JavaScript (Node.js), SQL, REST & GraphQL APIs, scripting for automation
• Data Engineering & Analytics: Big Query, ETL/ELT pipelines, data modeling, data warehousing, Power BI,
Tableau, Power Query, Containerization (esp. Docker), Machine Learning, transformation, and pipeline optimization
• Systems & Integrations: Shopify, SKU Savvy, Zendesk, Klaviyio, Event-driven workflows, data synchronization,
enterprise system design, and cross-platform integrations
• Identity & Access Management: Active Directory, Azure AD, Okta, Role-based access control (RBAC), user
provisioning
• Automation & Workflow Optimization: Business process automation, system workflow design, Zapier (or similar
tools if applicable), Operational efficiency improvements through trigger-based automations
• Monitoring, Reliability & Troubleshooting: System debugging, incident management, disaster recovery planning
Performance optimization, system reliability improvements log analysis and production issue resolution
• Security & Compliance: Data security best practices, access controls, risk assessment, system auditing, endpoint
protection
• Tools & Platforms: Zendesk, Shopify, SKU Savvy, Jira, Confluence, Monday.com, Google Workspace, Microsoft 365,
Visio, Figma
• Languages: German, Luganda, Spanish