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Smarter systems. Unified data. Better decisions.
Let's architect cloud solutions that turn complexity into clarity, automate operations and transform data into actionable insights.
My Background
Hi, I’m Andrea. I’m a Systems Engineer, passionate about data science, structured problem-solving, and leading projects from idea to execution.
I love building intelligent systems that simplify complexity and help teams work smarter.
I value integrity, creativity, and innovation in everything I build.
Case Studies
Exploring the Stories Behind My Most Impactful Projects — Lessons, Wins, and Insights That Shaped My Approach.
Projects Highlights
Here's some project highlights, my tech stack and case studies from my latest projects. Feel free to check out the Daily Steam or Projects tab for all my work.
Projects Briefs.
CO-PILOT AI KNOWLEDGE BASE
Designed and launched a centralized Zendesk knowledge base that improved access to support resources, standardized documentation, and strengthened customer self-service.
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ZENDESK AI & AUTOMATIONS
I led the evaluation, purchase, and implementation of Zendesk Copilot, introducing AI-powered agent assistance, intelligent routing, and workflow automations to improve support efficiency and deliver a more consistent customer experience.
MARKETING AUTOMATIONS
Integrated Klaviyo with the customer support help desk using Zapier, automatically transferring customer inquiries and data between platforms. I also developed targeted winback and lifecycle campaigns that streamlined follow-up, reduced manual work, re-engaged cold leads, and contributed to a significant increase in recovered sales.
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