AI Adoption Projects

Explore practical AI adoption projects by Andrea Seguya focused on business process automation, customer support, knowledge management, and operational efficiency. These case studies show how I evaluate, implement, and optimize AI-powered tools to solve real business problems and improve team performance.

Scaling Customer Support with Zendesk AI and Intelligent Automation

How I Led Zendesk AI Adoption for Customer Support Operations Customer support teams often spend significant time resolving repetitive requests, manually routing tickets, and searching for information across disconnected systems. To address these inefficiencies, I led the adoption and optimization of Zendesk AI—transforming our support operations into a scalable, intelligent system that combined automation, streamlined workflows, and performance analytics. By integrating AI-d

AI Adoption Projects

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AI Adoption Projects

Scaling Customer Support with Zendesk AI and Intelligent Automation

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by Andrea Seguya